Reporting to the Manager, Learning and Talent Development – PHA University, the Learning and Talent Development Specialist assists the Manager by coordinating elements of the Authority-wide learning and development strategy. The Specialist delivers talent management programs, coordinates training, works with PHA leaders to build internal performance capacity and coordinates the performance evaluation processes. The Learning and Talent Development Specialist - PHA University also performs other duties as assigned.
Essential Functions
- Creates, organizes, plans, and presents various forms of onboarding, orientation, and skills training for employees and customers
- Creates and/or acquires training procedure manuals, guides, and course materials
- Configures, administers and maintains the Learning Management System (LMS) platform, including researching and resolving of LMS issues
- Develops unique training programs to fulfill workers’ specific needs to maintain or improve job skills/performance
- Develops training procedure manuals, guides, and course materials
- Evaluates, monitors, measures and reports learning and development activities to promote continuous improvement through assessments, surveys and feedback
- Tracks and reports key metrics
- Coordinates the Education Assistance Program
- Organizes training venues and logistics necessary to achieve efficient training attendance and delivery
- Performs other duties as assigned
Required Education and Experience
Bachelor’s degree in a related field and a minimum of three years of talent management experience; experience creating learning content; demonstrated experience devising learning and development initiatives aligned to organizational objectives and priorities; an equivalent combination of education and experience may be considered.
Required Knowledge, Skills and Abilities
- Strong program/project management skills and experience
- Demonstrated ability to successfully facilitate and oversee diverse learning and professional development programs with an ability to quickly gain credibility
- Well-developed interpersonal, verbal, and written communication skills.
- Ability to adapt to changing conditions while maintaining a high degree of program delivery and program alignment with strategic objectives and organizational priorities in mind
- Demonstrated commitment to customer service excellence, innovation and continuous improvement
- Excellent presentation and interpersonal skills
- Self-directed and self- managed with the ability to independently fulfill job duties
License Requirements
A valid driver’s license is a required
About the Philadelphia Housing Authority (PHA)
Established in 1937, and with an employment workforce of over 1,100, the Philadelphia Housing Authority is a municipal agency providing public housing services to over 76,000 residents in the city of Philadelphia, Pennsylvania. Financial support for Authority operations and capital needs comes primarily from rent payments and subsidies provided by the U.S. Department of Housing and Urban Development (HUD). PHA is one of a very select group of housing authorities across the nation that has attained Moving to Work (MTW) status. This designation allows housing agencies the opportunity and flexibility, on a local level, to develop and implement innovative housing and self-sufficiency strategies to benefit public housing residents and Housing Choice Voucher Program (HCVP) participants.
It is PHA’s policy to serve our customers without regard to race, color, religion, national origin, ancestry, age, sex, sexual orientation, having AIDS, physical handicap, or disability.
PHA is an equal opportunity employer and makes all employment decisions on the basis of individual qualifications without regard to race, creed, color, sex, sexual orientation, gender identify, pregnancy, national origin, ethnicity or ancestry, religion, age, disability, citizenship, marital status, military or veteran status, genetic information, or any other protected characteristic.
